Bug #1698
Crashing a lot recently....(past 2 weeks give or take)
Description
I've noticed that several of my boxes have been crashing a lot, and still do regardless of whatever patch has been done lately. It happens randomly to a random character in my 6-box when running instances. I get no useful crash report when it happens. Just a generic crash report :(.
Problem signature:
Problem Event Name: APPCRASH
Application Name: EverQuest2.exe
Application Version: 1.0.0.1
Application Timestamp: 579a2b6c
Fault Module Name: mss32.dll
Fault Module Version: 7.0.20.0
Fault Module Timestamp: 45a59b56
Exception Code: c0000094
Exception Offset: 0002bfec
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Files
ui.Slot-1.log 
(12.2 KB)
Updated by Amadeus over 7 years ago
Does the crash occur while the client (which crashes) is zoning and/or seeing the loading screen somehow?
Also, I am going to update later today (after the patch) ....let's see if it's the same after that or if it gets better.
Updated by Mojoguy01 over 7 years ago
No sir, it happens while running instances. It happens randomly during Agnostics to a random box.
Updated by Mojoguy01 over 7 years ago
Seems to still randomly crash when running instances. Is there anything i can clear/delete in my EQ2 directory that might be causing this?
Updated by Amadeus over 7 years ago
- Status changed from New to In Progress
I just updated to version 20160809.0003 ....it has a significant internal change that may help. If it continues to crash, please post new crash report text file.
Updated by Mojoguy01 over 7 years ago
Thanks! I think I was still on older version when I crashed again. Was able to find this new-ish related log.
build="SOEBuild=12806L" version="SOEVersionString=2016/8/5 9:21:09" build_type="USER OPTIMIZED" ls_address="none" zone="shard_of_love" loc="-78.67 18.20 -215.49" performance="7" alert="G:\live\eq2\game\Client\UI\src\Eq2GuiModule.cpp(529): Eq2GuiModule::createWindow(): failed to manufacture window Upsell"
Updated by Mojoguy01 over 7 years ago
- File ui.Slot-1.log ui.Slot-1.log added
Then there's this log I just found that was updated around that crash time.
I should also mention that I just wiped my install of EQ2 and do a fresh install to try and get away from this crashing :(
Updated by Amadeus over 7 years ago
Well, let's see if it crashes again after the update I did and your reinstall.
The crash thing you just posted is pretty crazy ..it looks like an EQ2 crash, not isxeq2.
Updated by Mojoguy01 over 7 years ago
Crash is still occuring :(. What could have started to cause it roughly 2weeks ago? I'm so sad right now :(
Updated by Amadeus over 7 years ago
I don't know, but you're the only person reporting this crash. And, since you're not getting the "text file" ISXEQ2 crash report that pops up, it's either not isxeq2 or, if it is, I have no way of knowing what's causing it.
Updated by Mojoguy01 over 7 years ago
Fixed!
Confirmed that a Windows Update had become corrupt somehow. Wiping my PC and reinstalling everything fixed it.
Sorry for the trouble Friend :)!
Updated by Mojoguy01 over 7 years ago
Nevermind :(. Third run into my dungeon and it crashed a toon. Uhg....even wiping didn't fix it D: